Why the Customer Is Not Always Right! – Customer Experience Magazine

To create sustainable success and prosperity in 2016 we must focus on giving the best possible customer experience. However, there are many myths surrounding CX that can be counter-productive. The first myth I’d like to dismiss is the thinking that ‘the customer is always right’. The customer is not always right, but there is a […]

Source: Why the Customer Is Not Always Right! – Customer Experience Magazine