Source: Are Your Customer Experience KPIs Really “Key”? Do They Include the Impact of Employees? | CustomerThink Share this:TwitterFacebookLinkedInMastodonLike this:Like Loading... Share on: Post navigation 3 ways of successfully making customer service everyone’s job | Eptica – Multi Channel Customer Interaction Software. Email Management. Web Self-service. Live Chat and Agent Knowledgebase. Eldon Phukuile 9 February 2016 How to Convert Employee Training Into a Better Delivery of Customer Experience Eldon Phukuile 9 February 2016