State of Customer Experience Metrics: Improving! | Bruce Temkin, CCXP | LinkedIn

Customer Experience Leadership Competencies | Zaheer Gilani | LinkedIn

Channel Experience Maturity Model | Zaheer Gilani | LinkedIn

CX Value Chain Revisited | Zaheer Gilani | LinkedIn

Leadership Lesson: Customer Experience | Zaheer Gilani | LinkedIn

Customer Experience Value Chain | Zaheer Gilani | LinkedIn

Vodafone, Huawei Tackle Customer Experience

Vodafone turns ‘Vodafail’ around

Can Better Customer Experience Improve Your Bottom Line? – CRM Magazine

B2B Companies Are Struggling With CX, and It’s Eating at Their Bottom Lines